Questions ? Call Us
(702) 425 3337
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Return Policy
We do our best at Ammolite Direct to ensure you’ll be happy with any purchases. But we understand that sometimes people change their minds. It’s nothing to be worried about, as we’re happy for you to return an order.
You have 10 days from when you receive an order to consider whether or not you’d like to keep it. You can even return part of an order and keep the remainder.
In the event of a return, we will refund the full amount that you paid us (excluding shipping and insurance).
We want you to be completely satisfied with anything you purchase from us. We stand behind our products fully and offer a limited lifetime guarantee to ensure you are happy with items purchased from us.
Our returns procedure is very simple, and is listed below:
- Nearly every item we sell can be returned. The only items that cannot be returned are earrings that have been worn, limited editions, custom jewelery, special order, or those items which are specifically noted in their description on this web site as non-returnable. In some cases limited edition or a special order returns will be accepted for a credit with Ammolite Direct. In order to obtain a refund, the product needs to be returned in the same condition (including the original receipt) in which it was dispatched.
- To return a product, you must email us at info@ammolitedirect.com for a Return Authorization Number, Return Form and shipping instructions. We need you to do this within 10 days of the date you received your order. You will need to pay the costs of returning the product to our address. To protect ourselves from fraudulent buyer activity we may contact you directly to authenticate your return request.
- We do not refund shipping or insurance charges. If for some reason your courier charges us for delivery, we may pay such costs and deduct them from the amount refundable to you. If you return an item which was purchased as part of a special or promotional campaign, we will calculate the refund to reflect the amount you would have paid if you only purchased the items you retained.
- If you paid by PayPal account or credit card to PayPal, the refund will be a refunded according to PayPal policy in the relevant amount in US dollars. If you paid by any other method, we will draw a money order in US dollars for the amount and mail it to the billing address which was used for the order. We're flexible, so if you would prefer the refund processed in another manner, we'll do our best to help.
If the product was damaged during shipping, you must write this on the Return Form. It is imperative that you contact us immediately upon receipt of any damaged product. When you contact us to obtain the Return Authorization Number we will provide specific instructions for the return.
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Questions ?
Call Us
(702) 425 3337
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TESTIMONIALS
I just received my first order. I am so thrilled with my purchase, I just had to let you know. My items are beautiful, the prices are great, and with the enclosed gift cards, I will certainly order again. Thank you so much.
Marylin
Massachusetts
USA
After receiving our order we had to write and tell you that in 14 years of dealing in semi precious gemstones, we have never experienced the combination of price, selection and service that you have provided.
Please keep up the great work as we will be ordering often.
Thank you for the free gemstone it is very much appreciated but certainly not necessary.
Micheal
New York
USA
I have received my latest order, and what can I say but, bring it on! It’s getting harder to find quality Ammolite at fair prices.
Thank you,
Don
Ontario
Canada
Thank u so much for the pendant, the stone is beautiful and I like it a lot, also thank u very much for the pair of free earrings, they are very nice .Thank u again and have a nice day.
Carmela Pennsylvania USA
I received my Ammolite today. Nice stones! Great deal, fast
delivery, well packaged, thank you.
Don Ontario Canada
I just picked up the package about an hour
ago and what can I say except WOW!!! Thank you for the earrings, they were a bonus.
Once again,
Thank you,
Micheal
Maryland
USA
Just to let you know the pendant arrived, and I am absolutely
delighted with it. It was very kind of you to send a matching set of earrings -
once again, thank you for your help and expertise.
Marion
Sutton
United Kingdom
I received my gems today and am very pleased with them. Excellent
craftsmanship and wonderful color. They are better than the
online photos. Thank you.
I also wanted you to know that
there were a set of earrings included in the order that was not on the
shipping manifest. If this inclusion was a mistake I
will gladly return them to you.
Regards,
Charlie
New Mexico
USA
I received the parcel. The pendant is truly beautiful. The earrings are also nice. Thanks.
Best regards,
Alexey
Moscow
RUSSIA
The Ammolite arrived today, well I must say it is more beautiful then I expected, even more spectacular than our black Opal. Thank you so much for the earrings also.
Best wishes,
Jane
Sydney
AUSTRALIA
I received my order yesterday
and I love the ring. When ready to purchase again, I'll review your site again.
Happy Holidays to All!
John
New York
USA
I Absolutely Love Them !!!!! The earring are gorgeous ( don't think i
will ever take them off !! ;-) The stone is wonderful too !!!!
Im very happy - Thanks !!!
Noelle
Yellowknife
NWT
Just to let you know that the ammolite has been delivered and
it is beautiful. Also thank you for the earrings. I am enjoying
wearing them.
Phyllis
Delaware
USA
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